Datacenter Technical Consulting Engineer

at The Select Group
Published September 8, 2023
Location NC
Category Default  
Job Type Full-time  


Must Have Skills:

  • Sole US Citizenship with the ability to obtain a clearance (no clearance needed to start
  • Cisco Data Center Expertise with at least 1 of the following: Nexus or ACI
    • ACI is built on the Nexus platform. They are looking for ACI. Cant have ACI without Nexus platform.
    • Experience troubleshooting ACI.
  • Resolution leader, problem-solving - troubleshooting methodology
  • Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
  • A team player focused on customer success

Day to Day:

  • Que time- time when they accept cases.
  • Back log time
  • Accepting cases, working cases, closing cases. Customer support and ability to calm the customer and build a trust, as trusted advisor within these technologies.
  • Customers call when things are broken.
  • Must have the ability to communicate and be calm under pressure, ability to dive into things.
  • Need people who is willing to work, jump into things that could be challenging.
  • People who love and want Cisco
  • The Expert Care National - HTTS team provides Tier 3 technical support at security classification to the Federal and SLED customer base via phone, email, web, and remote access to customers, partners, account teams, and other engineers via phone/email/ consultation to independently troubleshoot & debug product problems.
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