Lead L2 Network Operations Engineer

at World Wide Technology
Published November 4, 2022
Location Hanover, NJ
Category Default  
Job Type Full-time  


Lead L2 Network Operations Engineer

Location: Whippany, NJ Onsite

Hybrid Environment - Onsite 2 days/week, Remote 3 days/week


Cisco route/switch, F5 Load balancers, & Firewalls, Cisco ACI nice to have


Key Responsibilities

  • You will be responsible for leading technical operational activities on a follow-the-sun basis, incorporating Incident, Problem, and Change Management, along with user request fulfillment.
  • Build, mentor, and lead a local team of Level 2 Network Engineers
  • Identify and report on KPI’s focusing on team performance, service delivery, and intra-team engagement
  • Lead data-driven continual improvement activities enhancing our internal processes and procedures with a focus on automation.
  • Work with various stakeholders to understand their environments and drive positive change within Core Network’s product and service offerings.
  • Maintain oversight over Level 1 activities (system monitoring, alert handling, etc.) , and ensure day-to-day performance of Level 2.
  • Act as a customer-facing point of contact for Operations, dealing with complex technical and business requests and managing client expectations.

Basic Qualifications

  • Experience managing an operations team in a tiered service environment
  • Experience working within a large multiple-site, multi-protocol LAN & WAN Datacenter preferably within a global financial institution

5+ years of experience with:

  • Cisco routers/switches.
  • Network Security Technologies - Including Cisco AsA, Checkpoint, and Fortinet.

F5 GTM/LTM or other Application Delivery technologies
HTTP / Web browsing infrastructure including Broadcom Bluecoat Proxy Devices

Working knowledge of Enterprise Monitoring & Management platforms such as Splunk, Spectrum, SevOne, Elastic Search

ITIL Practitioner Certification

Preferred Qualifications

  • CCNP certification
  • Working knowledge of Cisco ACI
  • Working knowledge of Enterprise wireless and remote access technologies
  • Flexibility with working hours to meet the demands of the job

- provided by Dice

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