Network Operations Engineer Sr

at Atlas Air, Inc
Published November 21, 2022
Location Doral, FL
Category Default  
Job Type Full-time  

Description

Overview

The primary focus for the Atlas Senior Network Operations Engineer is to participate in initiatives that support technology growth and innovation by capitalizing on their subject matter expertise. The senior Network Operation Engineer will also provide advanced technical support for all network infrastructure systems at all company locations and facilitate troubleshooting with other cross-functional systems. The individual will need to develop and implement new solutions, improve existing solutions, and provide a path of escalation for complex or high-risk IT requests. It is vital that he/she can interact and facilitate initiatives with Manage Services Vendors and other third parties. Implementing and maintaining stable, robust systems that can be operationalized with low risk.

Responsibilities

Design Engineering and innovation

  • Facilitate the acquisition and integration of new technology into the environment

  • Identify and recommend new technology value to the organization

  • Research technical concepts and educate other team members as needed

  • Present research / proposed projects to IT management

  • Lead technology evaluations

  • Provide expertise on application integration, design, security, reliability

  • Collaboration with other design teams within IT

  • Demonstrate a high aptitude for business understanding and proactive application of technical solutions to business challenges

Documentation & Knowledge Management

  • Develop quality documentation of technical processes and procedures

  • Document all ticket and project work

  • Ensure documentation is sufficient to yield reproducible results

  • Identify, track, any resolve gaps in existing documentation

  • Assist in policy, security, and compliance documentation efforts when agreed upon

  • Champion quality documentation of technical processes and procedures

  • Lead knowledge transfer activities between teams

Leadership

  • Manage designated Service Delivery personnel to ensure KPIs and SLAs are met
  • Negotiate, collaborate, and consult with all company teams and leaders
  • Foster technical knowledge, design, and engineering excellence within the IT department

Monitoring and Optimization

  • Perform capacity planning and keep IT management apprised of system capacity needs
  • Recommend improvements to systems and IT support process
  • Define implementation standards

Project Delivery

  • Track and complete assigned IT projects
  • Complete tasks in a timely and quality fashion
  • Adhere to implementation, quality control, and change control standards
  • Keep IT management apprised of risks to project success

Customer and System Support

  • Provide escalated technical support
  • Proactively identify, research and resolve technical problems
  • Responsibility for monitoring and completing tickets in assigned queues
  • Participate in after-hours on-call support
  • Participate in after-hours maintenance
  • Keep IT management apprised of critical issues
  • Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
  • Ensure that projects are delivered on-time, within scope and within budget
  • Coordinate internal resources and 3rd party/vendors for efficient execution

Qualifications

  • Bachelor's degree or equivalent certification in computer science, information technology, or related technical field
  • 5-7 years of proven networking engineering and experience working in an operations support environment
  • Cisco networking certifications; CCNP, CCIE preferred
  • Subject matter expertise on all production network systems across routing, switching, and wireless platforms
  • Expertise with TCP/IP, standard routing protocols EIGRP, OSPF, BGP, and IPSec or SSL VPN technologies
  • Subject matter expertise with Cisco ASA firewalls using Firepower
  • Expertise with Cisco ACI Systems and infrastructure
  • Experience with Cisco DNA Center
  • Experience with Cisco ISE and other security-focused network platforms
  • Expertise with F5 LTM/GTM systems
  • Expertise with Cisco Wireless services
  • Experience with Remote Access Systems (Pulse Secure)
  • Strong understanding of SSL/TLS
  • Experience working in a team-oriented, collaborative environment
  • Ability to translate technical concepts into lay terms
  • Experience with multiple technologies, processes, and environments with a proven ability to execute engineering projects
  • Demonstrated results orientation, initiative, attention to detail, and customer service orientation
  • Excellent written, verbal, and presentation communication skills

Desired Qualifications :

  • Comfortable with presenting in front of technical and non-technical audiences
  • Experience with Microsoft and Linux server platforms

Special demands :

  • This position may require travel on an as-needed basis to domestic and international company locations and training events
  • Upon request, provide physical assistance with data center racking and stacking of network equipment. And assist with cabling when needed.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

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