Telecom Billing Analyst

at ACI Communications
Location Universal City, CA
Date Posted August 14, 2019
Category Default
Job Type Full-time



To provide billing and analytic support to the Voice & Mobile Telecom team and ensure internal and external client needs are met in an effective & positive manner.


·        Process billing for a large volume of work orders for adds, moves, and changes regarding Telecom related orders for small-medium sized requests in a fast-paced environment

  • Add charges, verify data entry and close out tickets in a timely manner and being mindful of SLA’s
  • Perform Month-End validation tasks and upload files to SAP system using a 3rd party Telecom interface
  • Perform research and interface with the business units to resolve billing issues in a timely manner
  • Analyze billing and usage data and prepare monthly reports
  • Provide analytical support as needed to help clients achieve optimal cost efficiency
  • Ability to communicate efficiently with project participants at all levels within the team and across multiple business units

·        Assist with equipment ordering and refresh projects for the Voice & Mobile services teams.

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