Job description

Currently, I am a Sr Network Engineer; I provide data center technical support for one of our largest clients in the US. The network spans across North America and the UK, the data center platform is built on the latest network automation technology via Cisco ACI. My responsibilities are:

-To provide support for the physical network infrastructure, both on LAN and WAN, create network design based on customer’s design requirements (CDR), architect and validate the network for high availability and security.

-I implement change requests from clients on the entire platform, ACI network integration with VMWare platform for virtualization in vCenter.

-I provide day-to-day operational support to maintain SLAs and ensure network availability and I work closely with the OSS team to maximize their accuracy and efficiency in monitoring events, to provide a quick turn around on incidents.

-I develop an effective test and acceptance strategy and a staging environment for new requests and optimization on the network; these range from firmware upgrades on network gears, bug scrub, testing against open caveats, monitoring the behavior of the network environment to new feature enhancements

-I facilitate technical meetings with clients to understand their asks, make recommendations on network security and vilnerabilities, mitigation plans, capacity planning, life-cycle management, acquisition and/or replacement of network gears (RMA from vendor) according to industry standards and company policy.